Everything about how your personal data is collected, used, and kept safe at Betok is clearly laid out here. We believe transparency is the best policy.
This privacy policy applies to all services on the Betok platform. By using the platform, you are considered to have agreed to this policy.
Betok is a trusted online gaming platform that places the highest value on user privacy. We believe your personal information should only ever be used to improve your experience — nothing more.
In this privacy policy, we clearly explain what data Betok collects, why it is collected, how it is stored, and what steps we take to protect your information. This policy is drafted in compliance with applicable laws in Bangladesh and international data protection standards.
From the moment you create an account on Betok, through every transaction, game session, and support interaction, protecting your data is our responsibility. We never sell or transfer your information to third parties without authorization.
Betok's privacy policy is completely transparent. If you have any questions, our support team is always ready to help.
Betok collects different types of information at different stages. Below is a detailed breakdown of what data is collected and under what circumstances:
| Data Type | Example | Collection Time |
|---|---|---|
| Identification Information | Full name, date of birth, national ID number | During Registration & KYC Verification |
| Contact Information | Mobile number, email address, home address | At account registration |
| Financial Information | BKash/Nagad/Rocket number, transaction history | During Deposits and Withdrawals |
| Device & Technical Information | IP address, browser type, device ID | During Platform Use |
| Gaming Activity Information | Bet history, win/loss records, session duration | While playing |
| Support Conversations | Chat logs, complaint details | Customer Service Contact Hours |
Betok never asks for unnecessary information. We only collect what is strictly needed for service delivery, verification, and security.
Betok uses the information it collects only for specific purposes. Misuse of data goes against our core values. The primary uses are outlined below:
You can opt out of promotional emails or messages at any time by contacting our support team.
Betok never sells your personal data. However, there are limited circumstances where sharing certain information may be necessary:
Betok does not sell or commercially transfer your personal data to advertising agencies, third-party marketers, or other gaming operators.
All third-party partners operate under Betok's strict confidentiality agreements and may only use data for designated purposes.
The Betok website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not function properly.
Betok uses industry-leading technology and processes to protect your data. Our security framework is continuously updated to guard against emerging threats.
Your role in keeping your data safe matters too. Use a strong password and report any suspicious activity to our support team right away.
Betok does not store your data indefinitely. Each type of information has a defined retention period:
Once the retention period expires, data is securely deleted or anonymized. This process is automated and reviewed on a regular basis.
As a Betok user, you have several important rights over your own data. We respect these rights and act on them in a timely manner.
You may request to see what information we hold about you.
You can request corrections or updates to any inaccurate or outdated information.
Where no legal obligation applies, you may request that your data be deleted.
You can request that data processing be limited to specific purposes.
You may request a copy of your data in a standard, portable format.
You can object to the processing of your data for specific reasons.
To exercise any of these rights, please contact our support team. We will respond to your request within 30 days.
Betok's services are intended for users aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and supporting documents may be requested in cases of doubt.
If a minor has accidentally created an account and we become aware of it, that account is immediately closed and all collected data is deleted.
If you become aware that a minor is using Betok, please notify our support team immediately.
Betok may update this privacy policy as needed. Any changes will be reflected on this page with a revised date. For significant updates, a notification may be sent to your registered email address.
Continued use of the platform after any policy changes will be considered acceptance of the updated terms. We recommend checking this page regularly.
Our data protection framework is not just on paper — it is actively enforced at every level.
Every transaction and communication is secured with 256-bit SSL encryption. No one can intercept your data in transit.
No hidden terms. This page clearly states exactly what data Betok collects and why.
You retain the full right to request access to, correction of, or deletion of your data at any time.
Betok never sells your personal data to advertisers or third parties — that is a core commitment we stand by.
Regular security assessments are carried out by external specialists to quickly identify and address any vulnerabilities.
Our Bengali-speaking support team is available around the clock for any data protection questions or concerns.